Frequently asked questions about our app

Arctic is a non-custodial wallet, which means that only you have access to your funds and full control over them with the private keys that will be stored on your device. Arctic does not hold your crypto, it just gives you access to it. It also means that we do not collect any personal information. Our wallet allows you to access your funds, exchange or sell and buy crypto for fiat. You can download Arctic for free for Windows, Mac OS and Linux on our website https://arcticwallet.io.

Arctic offers sending and receiving crypto without any internal fees. When talking about our exchange feature, Arctic only receives a small percentage of the exchange spread from our third-party API providers which help us develop our wallet and add even more useful features to it. This percentage may vary depending on market conditions.

Every time the new version is available for downloading, you will get a notification inside the app. Another option is to go to the Settings tab, there you will see a note that the new version is available. You just need to press the Update Arctic button and the new version will be downloaded. You can also download the new version from our official website https://arcticwallet.io.

At the moment not all assets that are available for sending and receiving are available for exchanging, though we are constantly working on expanding the list. You can also check the asset’s status which tells you whether it is currently available for buy/sell/exchange following the link:
You will receive a notification as soon as we add a new asset available for the exchange. If you would like to know whether we are planning on adding a particular asset for the exchange, please drop us a line at [email protected] or let us know by contacting the support team by live chat.

You can buy and sell crypto in Arctic Wallet with the help of our fiat-to-crypto and crypto-to-fiat partner Mercuryo.io. After you initiate your buy or sell trade in Arctic, the process will be completed inside the partner’s widget. At the moment the following assets are available for purchase or sale: BCH, BNB (BEP20), BTC, ETH, BUSD (BEP20), USDT (ERC20), 1INCH (BEP20), BAT (ERC20), OKB (ERC20). Mercuryo.io accepts VISA and MasterCard: virtual, debit and credit cards, UnionPay and ApplePay. Our partner allows purchases up to €900 in total without the proof of identity. Still, due to regulatory requirements in some regions, you may be asked to pass the verification. Please note that purchases through mobilepay will require you to pass the KYC for any values. Selling without the verification is not available.

Arctic has an in-wallet exchange feature that allows you to swap more than 80 assets instantly via our partner’s API using Fixed Rate or Best Rate. Please keep in mind that the initially estimated amount can be different from the one you actually receive due to possible price fluctuations when using Best Rate. There is a minimum amount that you can exchange for each available currency, which is explained by the need to cover the network fee. In case you enter a number lower than the allowed minimum amount, you will be notified. For the Fixed Rate there is also a maximum amount for each currency, our interface will let you know as soon as you exceed the limit. For the Best Rate there is no maximum limit. You can always trace the exchange process and your transaction status using the History page. The exchange usually takes from 3 to 20 minutes, it mainly depends on the network speed. Some blockchains have the capability of processing the transactions quicker whereas others need a bit of time to create the blocks.

Our in-wallet exchanges are executed via the partner’s API. We are offering two kinds of exchanges: Fixed Rate exchange and Best Rate exchange. For Fixed rate orders we fix the rate for 15 minutes. The final amount will be the same as displayed regardless of the price fluctuations. For Best rate orders we find the best rate available offered by 7 liquidity providers at the moment of the exchange. The final amount may vary depending on the price fluctuations.

When sending the funds you can set the network fee which affects the speed of your transaction. The higher the fee, the faster your transaction will go through. If your transaction gets stuck in an ETH-like network (ETH, BEP20, MATIC, AVAX-C), you have the option to bump the fee and re-send the transaction with a higher fee. Once you see a red transaction in your transaction history, you can click it, go to the sending window and set a higher fee. Your transaction will go through much faster now!

Every time you send cryptocurrency, you have to pay the fee for the transaction to get included into the block. This fee is called “the network fee” and it makes up the miner's reward for generating new blocks. Arctic does not collect the network fee. The fees are calculated based on the network load and capacity. The busier the network, the higher the fee. The network fee also differs between the blockchains: the fee you pay in the ETH network is different from the one you pay in the BTC network. Transactions with higher fee have higher priority for the miners and are included in the new block faster than transactions with lower fee. Calculating the proper network fee can be a bit complicated sometimes, that is why Arctic takes care of it for you and sets the best network fee at the time of your sending. Please note that you can also set a custom network fee.

Our convenient feature to favorite addresses allows you to gather the addresses you frequently use in one place.
Just press the heart icon beside the desired address in your transaction history then name this address. It is now stored in the Favorite Address tab! Next time you want to send the funds to this address, you can just choose it from your favorites instead of entering it manually again.

A private key is a secret number that is used to sign transactions and prove ownership of a blockchain address. It helps to protect a user from theft and unauthorized access to funds. It is vitally important to prevent your private keys from being lost or compromised. You can use your private key to import your existing wallet to Arctic, check this link to learn more!.

To import a wallet with its private key you simply need to choose the asset you want to import, press the three dots in the upper right corner and choose the “move funds” option. To finish the process you should paste the private key of the wallet you want to import and confirm the action. The funds from your previous wallet will be then automatically moved to your new Arctic Wallet within one transaction. Please note that the network fee is deducted to complete the transfer.

Unfortunately, without the mnemonic or the password you will not be able to restore the access to your funds. Please try to remember your password or find the 12-word secret backup phrase. After three unsuccessful attempts to login with the wrong password, you will be offered to create a new wallet. The access to your old wallet will be lost along with all the Saved Transactions and Favorite Addresses settings.

When you first open your Arctic Wallet app, you are offered to restore your previous wallet using your 12-word secret backup phrase also known as mnemonic. The full transition is possible from Arctic, Exodus, CoinBase, Coinomi, NOW Wallet and Metamask. If you are not using previously mentioned wallets, you can use the Move Funds feature to access your funds in Arctic Wallet.

Yes, you can use the same wallet on a different device by recovering it with the help of your mnemonic. At the moment the Arctic team is working on adding the wallet transition between devices using QR code. Your saved transactions and favorite addresses will not be transferred to the new device as they are stored securely on your current device.

Arctic is a non-custodial service, ensuring that only you have access to your wallet. That is why it is extremely important to keep your 12-word secret backup phrase safe. Only your 12-word secret backup phrase allows you to restore access to the wallet in any case. If your device was lost, stolen or hacked, use restore by backup phrase option, clicking on Restore Wallet button. You will be asked to enter 12 words in the correct order, then you can set a new password and access your funds.

Unlike custodial services, Arctic has no such feature as “an account”, so there is no need to delete it. The only person who has access to the wallet is you. Neither Arctic nor our partners can access your wallet. All data is stored locally on your device. If you decide to stop using our service all you have to do is transfer your funds elsewhere. We are always here to help and improve your experience, so if you have any questions, please email us at [email protected].

It is not possible to view the balance of a certain Monero address by simply looking it up on the block explorer. Monero is a privacy-by-design cryptocurrency which uses various cryptographic means to ensure anonymity and privacy, that is why Monero address details are not public. You can only check some specific details of a certain Monero transaction, for example here.

To be able to see your incoming Monero transactions, you can use your Private View keys. More on the topic here.

Beldex (BDX) is a privacy-by-design cryptocurrency that uses various cryptographic means to ensure anonymity and privacy. One of them is the usage of the Cryptonote protocol, therefore it is impossible to know the balance of your or any other wallet through the blockchain explorer.

Beldex blockchain explorer can only show some details about the transaction performed.

To see your Beldex (BDX) balance and transaction history you need to use your Private View keys. Read more here.

Help Center

Getting started

What is Arctic?

Does Arctic have any fees to send, receive or exchange?

What assets does Arctic support?

How to update the wallet?

What information does Arctic have access to?

Exchange, buy & sell

Why are some pairs unavailable for exchange?

Can I buy and sell crypto in Arctic?

Can I exchange crypto in Arctic?

What are Best and Fixed Rates?

Send and receive

How to set a custom network fee?

How network fees are calculated?

What happens if I use the wrong Wallet address to send or receive crypto?

How do favorite addresses work?

Manage your wallet

What is a private key?

How to import a wallet with its private key?

How to create new wallet (forgot password & no mnemonic)

How to import mnemonic from another wallet?

Can I use the same Arctic wallet on different devices?

How to create multiple wallets on one computer?

What happens if I lose access to my wallet?

How to delete my account?

Other

How can I check my Monero balance on the blockchain?

How can I check my Beldex (BDX) balance on the blockchain?