Legal Inquiries
This document determines the procedure for regulatory and law enforcement agencies for sending official requests to ARCTIC SOFTWARE OÜ (Arctic).
Any legal inquiries from regulatory and law enforcement agencies should be sent to [email protected]
Please note that Arctic only considers requests that are sent from email addresses from government domains. The process of reviewing such inquiries might take up to (30) business days. Arctic may check legitimacy of the enquiry prior to responding to it, and reserves the right to decline requests that have no legal ground.
The inquiry shall contain the following information:
  • Name of organization issuing the request
  • Name and contact details of the contact person (phone, email address and mailing address).
  • Clear description, what type of information is sought.
  • Deadlines, if any.