Arctic is a non-custodial wallet, which means that only you have
access to your funds and full control over them with the private
keys that will be stored on your device. Arctic does not hold your
crypto, it just gives you access to it. It also means that we do not
collect any personal information. Our wallet allows you to access
your funds, exchange or sell and buy crypto for fiat. You can
download Arctic for free for Windows, Mac OS and Linux on our
Does Arctic have any fees to send, receive or exchange?
Arctic offers sending and receiving crypto without any internal
fees. When talking about our exchange feature, Arctic only receives
a small percentage of the exchange spread from our third-party API
providers which help us develop our wallet and add even more useful
features to it. This percentage may vary depending on market
What assets does Arctic support?
Arctic supports a wide range of assets and networks, you can check
the full list of supported assets on our website. New assets are
being added every two weeks.
How to update the wallet?
Every time the new version is available for downloading, you will
get a notification inside the app. Another option is to go to the
Settings tab, there you will see a note that the new version is
available. You just need to press the Update Arctic button and the
new version will be downloaded. You can also download the new
version from our official website https://arcticwallet.io.
What information does Arctic have access to?
Arctic is a non-custodial wallet, all the data is stored on the
user's device via encrypted processes. We do not have access to
the user's personal data.
Exchange, buy & sell
Why are some pairs unavailable for exchange?
At the moment not all assets that are available for sending and
receiving are available for exchanging, though we are constantly
working on expanding the list. You can also check the asset’s status
which tells you whether it is currently available for
buy/sell/exchange following the link:
You will receive a notification as soon as we add a new asset
available for the exchange. If you would like to know whether we are
planning on adding a particular asset for the exchange, please drop
us a line at
or let us know by contacting the support team by
Can I buy and sell crypto in Arctic?
You can buy and sell crypto in Arctic Wallet with the help of our
fiat-to-crypto and crypto-to-fiat partner Mercuryo.io. After you
initiate your buy or sell trade in Arctic, the process will be
completed inside the partner’s widget. At the moment the following
assets are available for purchase or sale: BCH, BNB (BEP20), BTC,
ETH, BUSD (BEP20), USDT (ERC20), 1INCH (BEP20), BAT (ERC20), OKB
(ERC20). Mercuryo.io accepts VISA and MasterCard: virtual, debit and
credit cards, UnionPay and ApplePay. Our partner allows purchases up
to €900 in total without the proof of identity. Still, due to
regulatory requirements in some regions, you may be asked to pass
the verification. Please note that purchases through mobilepay will
require you to pass the KYC for any values. Selling without the
verification is not available.
Can I exchange crypto in Arctic?
Arctic has an in-wallet exchange feature that allows you to swap
more than 80 assets instantly via our partner’s API using Fixed Rate
or Best Rate. Please keep in mind that the initially estimated
amount can be different from the one you actually receive due to
possible price fluctuations when using Best Rate. There is a minimum
amount that you can exchange for each available currency, which is
explained by the need to cover the network fee. In case you enter a
number lower than the allowed minimum amount, you will be notified.
For the Fixed Rate there is also a maximum amount for each currency,
our interface will let you know as soon as you exceed the limit. For
the Best Rate there is no maximum limit. You can always trace the
exchange process and your transaction status using the History page.
The exchange usually takes from 3 to 20 minutes, it mainly depends
on the network speed. Some blockchains have the capability of
processing the transactions quicker whereas others need a bit of
time to create the blocks.
What are Best and Fixed Rates?
Our in-wallet exchanges are executed via the partner’s API. We are
offering two kinds of exchanges: Fixed Rate exchange and Best Rate
exchange. For Fixed rate orders we fix the rate for 15 minutes. The
final amount will be the same as displayed regardless of the price
fluctuations. For Best rate orders we find the best rate available
offered by 7 liquidity providers at the moment of the exchange. The
final amount may vary depending on the price fluctuations.
Send and receive
How to set a custom network fee?
When sending the funds you can set the network fee which affects the
speed of your transaction. The higher the fee, the faster your
transaction will go through. If your transaction gets stuck in an
ETH-like network (ETH, BEP20, MATIC, AVAX-C), you have the option to
bump the fee and re-send the transaction with a higher fee. Once you
see a red transaction in your transaction history, you can click it,
go to the sending window and set a higher fee. Your transaction will
go through much faster now!
How network fees are calculated?
Every time you send cryptocurrency, you have to pay the fee for the
transaction to get included into the block. This fee is called “the
network fee” and it makes up the miner's reward for generating
new blocks. Arctic does not collect the network fee. The fees are
calculated based on the network load and capacity. The busier the
network, the higher the fee. The network fee also differs between
the blockchains: the fee you pay in the ETH network is different
from the one you pay in the BTC network. Transactions with higher
fee have higher priority for the miners and are included in the new
block faster than transactions with lower fee. Calculating the
proper network fee can be a bit complicated sometimes, that is why
Arctic takes care of it for you and sets the best network fee at the
time of your sending. Please note that you can also set a
custom network fee.
What happens if I use the wrong Wallet address to send or receive crypto?
Blockchain transactions are irreversible, so if you used the wrong
address Arctic will not be able to help you restore your funds. We
are kindly asking you to double-check all the transaction details
How do favorite addresses work?
Our convenient feature to favorite addresses allows you to gather
the addresses you frequently use in one place.
Just press the heart icon beside the desired address in your
transaction history then name this address. It is now stored in the
Favorite Address tab! Next time you want to send the funds to this
address, you can just choose it from your favorites instead of
entering it manually again.
Manage your wallet
What is a private key?
A private key is a secret number that is used to sign transactions
and prove ownership of a blockchain address. It helps to protect a
user from theft and unauthorized access to funds. It is vitally
important to prevent your private keys from being lost or
compromised. You can use your private key to import your existing
wallet to Arctic,
check this link to learn more!.
How to import a wallet with its private key?
To import a wallet with its private key you simply need to choose
the asset you want to import, press the three dots in the upper
right corner and choose the “move funds” option. To finish the
process you should paste the private key of the wallet you want to
import and confirm the action. The funds from your previous wallet
will be then automatically moved to your new Arctic Wallet within
one transaction. Please note that the network fee is deducted to
complete the transfer.
How to create new wallet (forgot password & no mnemonic)
Unfortunately, without the mnemonic or the password you will not be
able to restore the access to your funds. Please try to remember
your password or find the 12-word secret backup phrase. After three
unsuccessful attempts to login with the wrong password, you will be
offered to create a new wallet. The access to your old wallet will
be lost along with all the Saved Transactions and Favorite Addresses
How to import mnemonic from another wallet?
When you first open your Arctic Wallet app, you are offered to
restore your previous wallet using your 12-word secret backup phrase
also known as mnemonic. The full transition is possible from Arctic,
Exodus, CoinBase, Coinomi, NOW Wallet and Metamask. If you are not
using previously mentioned wallets, you can use
the Move Funds feature
to access your funds in Arctic Wallet.
Can I use the same Arctic wallet on different devices?
Yes, you can use the same wallet on a different device by recovering
it with the help of your mnemonic. At the moment the Arctic team is
working on adding the wallet transition between devices using QR
code. Your saved transactions and favorite addresses will not be
transferred to the new device as they are stored securely on your
How to create multiple wallets on one computer?
At the moment Arctic does not support multiple accounts on one
device. By restoring the account using mnemonic, you can access
different wallets, but you can only use one wallet at a time. Arctic
is working on adding a multi-wallet feature.
What happens if I lose access to my wallet?
Arctic is a non-custodial service, ensuring that only you have
access to your wallet. That is why it is extremely important to keep
your 12-word secret backup phrase safe. Only your 12-word secret
backup phrase allows you to restore access to the wallet in any
case. If your device was lost, stolen or hacked, use restore by
backup phrase option, clicking on Restore Wallet button. You will be
asked to enter 12 words in the correct order, then you can set a new
password and access your funds.
How to delete my account?
Unlike custodial services, Arctic has no such feature as “an
account”, so there is no need to delete it. The only person who has
access to the wallet is you. Neither Arctic nor our partners can
access your wallet. All data is stored locally on your device. If
you decide to stop using our service all you have to do is transfer
your funds elsewhere. We are always here to help and improve your
experience, so if you have any questions, please email us at
How can I check my Monero balance on the blockchain?
It is not possible to view the balance of a certain Monero address
by simply looking it up on the block explorer. Monero is a
privacy-by-design cryptocurrency which uses various cryptographic
means to ensure anonymity and privacy, that is why Monero address
details are not public. You can only check some specific details of
a certain Monero transaction,
for example here.
To be able to see your incoming Monero transactions, you can use your Private View keys.
More on the topic here.
How can I check my Beldex (BDX) balance on the blockchain?
Beldex (BDX) is a privacy-by-design cryptocurrency that uses various
cryptographic means to ensure anonymity and privacy. One of them is
the usage of the Cryptonote protocol, therefore it is impossible to
know the balance of your or any other wallet through the blockchain